Who We Are

Voltis Insight operates as an IT service company specialising in mobile app testing and debugging. Our registered address is 87 Harrowby Rd, Fordhouses, Wolverhampton WV10 6EP, United Kingdom. When we refer to "we," "us," or "our" in this document, we're talking about Voltis Insight Limited.

We're the data controller for any personal information you share with us. That means we're responsible for deciding how your data gets used and keeping it secure.

Information We Collect

Look, we only ask for information that actually helps us do our job better. Here's what we typically gather:

Information You Give Us Directly

• Contact details like your name, email address, phone number, and company name
• Project specifications and technical requirements when you request our services
• Payment information when you become a client (though we don't store full card details ourselves)
• Any feedback or messages you send through our contact forms or email
• Account credentials if you use our client portal

Information We Collect Automatically

• Basic website usage data through analytics (pages visited, time spent, browser type)
• IP addresses and device information for security purposes
• Technical logs when we're testing your mobile applications
• Communication records from our support interactions

Information From Third Parties

Sometimes we receive information about you from other sources. This might include data from your app stores if we're testing published applications, or information from payment processors when handling transactions. We only accept such data when there's a legitimate business reason.

How We Use Your Information

Everything we collect serves a specific purpose. We don't hoard data just because we can.

We won't use your personal information for marketing purposes unless you've specifically opted in. And even then, you can change your mind whenever you want.

Sharing Your Information

We're not in the business of selling your data. Full stop. But there are times when we need to share information with specific parties to keep things running smoothly:

• Service Providers: Companies that help us deliver our services, like cloud hosting providers, payment processors, and email platforms. They only get access to data they absolutely need, and they're bound by strict confidentiality agreements.
• Legal Requirements: If we're legally required to disclose information (court orders, regulatory requests, etc.), we'll comply. We'll notify you when possible unless legally prevented from doing so.
• Business Transfers: If Voltis Insight is acquired or merges with another company, your data might be transferred as part of that transaction. You'd be notified beforehand.
• With Your Consent: Any other sharing happens only when you've given us clear permission.

How We Protect Your Information

Security isn't just a checkbox for us—it's fundamental to what we do. We've implemented multiple layers of protection:

• All data transmissions use industry-standard encryption (TLS 1.3)
• Access to personal data is restricted to authorised personnel only
• Our systems undergo regular security audits and vulnerability assessments
• We maintain secure backups with encryption at rest
• Staff receive ongoing training on data protection and security practices
• We use multi-factor authentication for internal systems
• Physical security measures protect our office and equipment

No system is completely bulletproof, though. If a security breach occurs that affects your data, we'll notify you and the relevant authorities within 72 hours as required by law.

How Long We Keep Your Data

We don't keep information longer than necessary. Here's our general approach:

• Active Client Data: Maintained throughout our business relationship and for a reasonable period afterwards to handle any follow-up queries
• Financial Records: Kept for seven years to comply with UK tax and accounting requirements
• Marketing Data: Reviewed annually; deleted if you haven't engaged with us for three years
• Technical Logs: Typically retained for 90 days unless needed for specific security or debugging purposes
• Contract Documentation: Maintained for six years after contract completion per UK limitation periods

When data reaches the end of its retention period, we securely delete or anonymise it so it can't be traced back to you.

Your Rights

UK GDPR gives you significant control over your personal information. Here's what you can do:

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this free of charge within one month (though complex requests might take a bit longer, and we'll let you know if that's the case).

Correct Inaccurate Information

Spotted something wrong? Tell us, and we'll fix it promptly. You can update most information through your client portal or by contacting us directly.

Request Deletion

You can ask us to delete your personal data if there's no compelling reason for us to keep it. There are some exceptions—like when we need to retain financial records for tax purposes—but we'll always explain our reasoning.

Object to Processing

If we're processing your data based on legitimate interests, you can object. We'll stop unless we can demonstrate compelling legitimate grounds that override your rights.

Restrict Processing

You can ask us to temporarily halt processing your data in certain circumstances, like when you're challenging the accuracy of information we hold.

Data Portability

Where technically feasible, you can request your data in a structured, commonly used format to transfer to another service provider.

Withdraw Consent

If we're processing your data based on consent, you can withdraw it at any time. This doesn't affect the lawfulness of processing before you withdrew consent.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. We're quite minimal with these compared to most sites.

Essential Cookies

These keep the website functioning properly. They remember your session when you're logged into the client portal and maintain security settings. You can't opt out of these without breaking the site.

Analytics Cookies

We use privacy-focused analytics to understand how people use our site. This helps us improve things. The data is anonymised and aggregated. You can opt out through your browser settings or our cookie banner.

We don't use advertising cookies or third-party tracking pixels. Your browsing on our site stays between you and us.

Children's Privacy

Our services aren't directed at anyone under 18. We don't knowingly collect information from minors. If we discover we've inadvertently collected such data, we'll delete it immediately.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The "Last Updated" date at the top tells you when the most recent changes were made. We keep previous versions archived, so you can request to see historical policies if needed.

Third-Party Links

Our website might link to external sites or services. We're not responsible for their privacy practices. When you click away from voltisinsight.com, their policies take over. We recommend reading their privacy policies before sharing any information.